1. Scope
These Terms & Conditions apply to all orders placed through the online shop available at [www.snobshop.co].
The online shop is operated by:
FOUNDRYA OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145
[Commercial register details, if applicable]

In these Terms, “we”, “us” and “our” refer to Snobshop. “You” and “customer” refer to the person placing an order through our online shop.
These Terms apply to consumers and businesses unless expressly stated otherwise. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

2. Products and Presentation
Snobshop offers curated products, accessories and lifestyle objects through its online shop.
Product images, descriptions and colors are presented as accurately as possible. However, slight variations may occur due to screen settings, lighting, production tolerances or material characteristics.
The presentation of products in the online shop does not constitute a legally binding offer, but an invitation to place an order.

3. Order Process and Contract Formation
You can place products in your cart and proceed to checkout.
Before submitting your order, you will have the opportunity to review and correct your order details, including product selection, quantity, shipping address and payment information.
By clicking the final order button, such as “Buy Now”, “Place Order” or a similar clearly marked button, you submit a binding offer to purchase the products in your cart.
After receiving your order, we will send you an automatic order confirmation by email. This confirms that we have received your order, but does not necessarily mean that your order has been accepted.
The purchase contract is concluded when we accept your order by sending a shipping confirmation, separate acceptance email or by dispatching the goods.
We reserve the right to reject orders, particularly if a product is unavailable, pricing errors occur, payment is not authorized or there is reasonable suspicion of fraudulent activity.

4. Prices, Taxes and Shipping Costs
All prices are displayed in [EUR / other currency].
Unless stated otherwise, prices include applicable VAT where required by law.
Shipping costs, customs duties, import taxes or other additional charges will be displayed during checkout where applicable. Online sellers in the EU must provide clear information about product prices, shipping costs and delivery information before purchase.
For deliveries outside the European Union, additional customs duties, taxes or fees may apply. These charges are the responsibility of the customer unless expressly stated otherwise.

5. Payment
Available payment methods are displayed during checkout.
Payment may be processed through third-party payment providers, such as [Stripe / PayPal / Klarna / Shopify Payments / other provider]. The terms and privacy notices of the respective payment provider may apply.
We reserve the right to offer or restrict certain payment methods depending on order value, destination country, customer history or risk assessment.
The order will only be processed once payment has been successfully authorized or received, unless another payment arrangement has been expressly agreed.

6. Delivery and Shipping
Delivery times are displayed on the product page or during checkout.
Unless otherwise stated, delivery will be made to the shipping address provided by the customer.
Estimated delivery times are non-binding unless expressly confirmed as binding.
If delivery fails because the customer provided incorrect or incomplete shipping information, the customer may be responsible for additional shipping costs.
If a product is unavailable after an order has been placed, we will inform you without undue delay and refund any payment already received.

7. Retention of Title
The products remain our property until full payment has been received.

8. Right of Withdrawal for Consumers
Consumers in the EU generally have the right to withdraw from an online purchase within 14 days without giving any reason. This right applies to distance contracts, including online purchases, subject to certain legal exceptions.
The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, received the goods.
To exercise your right of withdrawal, you must inform us by a clear statement, for example by email or letter, that you wish to withdraw from the contract. Under German law, the withdrawal must clearly express the consumer’s decision to withdraw and does not require justification.
Please send withdrawal notices to:
FOUNDRYA OÜ
Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145
You may use the model withdrawal form provided below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the withdrawal notice before the withdrawal period expires.

9. Effects of Withdrawal
If you withdraw from the contract, we will refund all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day on which we receive your withdrawal notice.
We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever is earlier.
Refunds will be made using the same payment method used for the original transaction, unless expressly agreed otherwise.
You must return the goods without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.
Return address:
[RETURN ADDRESS]
You bear the direct cost of returning the goods unless we state otherwise.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. German law sets out rules on value compensation in the context of withdrawal.

10. Exclusions from the Right of Withdrawal
The right of withdrawal may not apply to certain products, including but not limited to:

• products made to customer specifications or clearly personalized;

• sealed goods that are not suitable for return for health protection or hygiene reasons, if unsealed after delivery;

• goods that are liable to deteriorate or expire rapidly;

• digital content or services, where applicable and legally permitted.

Certain exceptions to withdrawal rights are recognized under EU consumer law and German law.

11. Model Withdrawal Form
You may use the following form, but it is not required.
To:
[LEGAL COMPANY NAME]
[ADDRESS]
[EMAIL ADDRESS]
I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:
Ordered on: [DATE]
Received on: [DATE]
Name of consumer: [NAME]
Address of consumer: [ADDRESS]
Order number: [ORDER NUMBER]
Signature: [only if sent on paper]
Date: [DATE]

12. Returns Outside the Legal Withdrawal Right
Any voluntary return policy beyond the statutory withdrawal right will be described separately on our website.
If we offer voluntary returns, such policy does not limit your statutory consumer rights.
Products must be returned in a condition suitable for resale unless the return concerns a defect or statutory claim.

13. Defective Products and Statutory Warranty Rights
If a product is defective, your statutory warranty rights apply.
Consumers are entitled to statutory remedies in accordance with applicable law. These may include repair, replacement, price reduction or refund, depending on the circumstances.
Nothing in these Terms limits mandatory consumer protection rights.

15. User Accounts
Customers may be able to create an account.
You are responsible for keeping your login details confidential and for all activities under your account.
We may suspend or close accounts if there is misuse, fraudulent behavior, violation of these Terms or legal obligation.

16. Intellectual Property
All content on the Snobshop website, including text, images, design, logos, graphics, product presentation, branding and editorial content, is protected by copyright, trademark and other intellectual property rights.
You may not copy, reproduce, distribute, modify, commercially exploit or use our content without prior written permission.

This also applies to the Snobshop name, visual identity, campaign concepts and editorial language.

17. Reviews, Comments and User Content
If customers submit reviews, comments, photos or other content, they grant us a non-exclusive, worldwide, royalty-free right to use such content for purposes connected to the online shop, marketing, social media and product presentation, unless otherwise agreed.
You must not submit content that is unlawful, defamatory, misleading, offensive, infringes third-party rights or contains advertising or spam.
We reserve the right to remove user content that violates these Terms or applicable law.

18. Limitation of Liability
We are liable without limitation for damages caused by intent or gross negligence, for injury to life, body or health, and where liability is mandatory under applicable law.
In cases of slight negligence, we are only liable for breach of essential contractual obligations. Essential contractual obligations are obligations that make proper performance of the contract possible and on which the customer may regularly rely.
In such cases, liability is limited to foreseeable, typical contractual damage.
The above limitations do not affect statutory consumer rights.

19. Force Majeure
We are not liable for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, strikes, transport disruptions, pandemics, government measures, supplier failures, technical outages or other force majeure events.

20. Data Protection
We process personal data in accordance with applicable data protection laws.
Details are provided in our separate Privacy Policy, available at:
[LINK TO PRIVACY POLICY]

21. Dispute Resolution
We aim to resolve disputes directly and fairly. Please contact us first at:
[EMAIL ADDRESS]
The European Online Dispute Resolution platform was discontinued as of 20 July 2025, so older standard clauses linking to that platform should no longer be used.
We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board, unless legally required.

22. Applicable Law
These Terms are governed by the laws of [Germany / applicable country], excluding the UN Convention on Contracts for the International Sale of Goods.
For consumers, this choice of law does not deprive them of mandatory consumer protection rights that apply in their country of habitual residence.

23. Severability
If any provision of these Terms is or becomes invalid, the validity of the remaining provisions shall not be affected.
The invalid provision shall be replaced by the applicable statutory rule.

24. Changes to These Terms
We may update these Terms from time to time.
The version available at the time of your order applies to that order.