Snobshop

​

1. General Information

This Shipping Policy applies to orders placed through [www.snobshop.co].

The online shop is operated by:

FOUNDRYA OÜ

Harju maakond, Tallinn, Kesklinna linnaosa, Tornimäe tn 5, 10145

shop@snobdrop.com

We ship to selected countries and regions. Available shipping destinations, methods, delivery times and costs are displayed during checkout before you place your order.

2. Shipping Destinations
If your country is not available at checkout, we currently do not ship there.

We reserve the right to restrict shipping to certain countries or regions due to logistics, legal, customs or carrier limitations.

3. Processing Time

Orders are usually processed within:

[1–3 business days]

Business days are Monday to Friday, excluding public holidays in [Germany / your business country].

During launches, promotions, holidays or periods of high demand, processing may take longer.

Processing time is separate from shipping time.

4. Delivery Times

Estimated delivery times are:

DestinationEstimated Delivery Time

Germany[2–5 business days]

EU countries[4–10 business days]

Switzerland / UK[5–12 business days]

International[7–21 business days]

Delivery times are estimates and may vary due to carrier delays, customs processing, incorrect shipping information, holidays or circumstances beyond our control.

Unless a different delivery period has been agreed, EU consumer rules generally require traders to deliver goods within 30 days after the contract is concluded.

5. Shipping Costs

Shipping costs are calculated and displayed during checkout before you place your order.

Shipping costs may depend on:

• destination country;

• order value;

• package weight or size;

• selected delivery method;

• promotional shipping offers.

Any available free shipping threshold will be displayed on the website or during checkout.

Example:

DestinationShipping Cost

Germany[€4.90]

Germany, orders over [€75]Free shipping

EU countries[€9.90–€16.90]

InternationalCalculated at checkout

Do not publish this table until the exact numbers are final. Wrong shipping-cost information can create unnecessary legal and customer-service problems.

6. Express Shipping

Express shipping may be available for selected destinations.

If express shipping is available, the cost and estimated delivery time will be shown during checkout.

Any optional additional costs, including express delivery, require the customer’s explicit consent before purchase.

7. Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email with tracking information.

Please allow up to [24–48 hours] for tracking updates to appear after receiving the shipping confirmation.

If you have not received tracking information within [X] business days after your order confirmation, please contact us at:

[EMAIL ADDRESS]

8. Customs, Duties and Import Taxes

For deliveries outside the European Union, customs duties, import taxes, VAT, handling fees or other charges may apply.

These charges are not included in the product price or shipping cost unless expressly stated otherwise during checkout.

The customer is responsible for any applicable customs duties, import taxes or local charges.

We are not responsible for delays caused by customs processing.

9. Incorrect or Incomplete Shipping Address

Customers are responsible for providing complete and accurate shipping information.

If a package cannot be delivered because the address is incorrect, incomplete or outdated, we are not responsible for the failed delivery.

If the package is returned to us, we may offer reshipment. Additional shipping costs may apply.

Please contact us immediately if you notice an error in your shipping address:

[EMAIL ADDRESS]

We cannot guarantee address changes after an order has been placed.

10. Failed Delivery and Unclaimed Packages

If a package cannot be delivered or is not collected within the carrier’s storage period, it may be returned to us.

In that case, we may refund the product price after receiving the returned package, excluding shipping costs where legally permitted.

Additional costs caused by failed delivery, incorrect address information or unclaimed packages may be deducted from the refund where legally permitted.

11. Lost Packages

If your tracking information shows no movement for an unusual period or your package appears to be lost, please contact us at:

[EMAIL ADDRESS]

We will review the case with the shipping carrier.

Please note that we may need time to complete a carrier investigation before issuing a replacement or refund.

For consumer orders, statutory consumer rights remain unaffected.

12. Damaged Packages

If your package arrives damaged, please document the damage immediately with photos of:

• the outer packaging;

• the damaged product;

• the shipping label;

• any visible defects.

Please contact us at [EMAIL ADDRESS] within [48 hours / as soon as possible] after delivery.

This helps us file a claim with the carrier. Your statutory rights for defective goods remain unaffected.

13. Partial Shipments

In some cases, orders may be shipped in multiple packages.

If your order is split into separate shipments, you will receive the relevant shipping information for each package.

You will not be charged additional shipping costs for partial shipments unless expressly stated before purchase.

14. Pre-Orders and Made-to-Order Items

If an item is sold as a pre-order, backorder or made-to-order product, the estimated shipping period will be displayed on the product page or during checkout.

If your order contains both available and pre-order items, we may ship the order once all items are available unless separate shipping is offered.

For made-to-order or personalized items, separate production and shipping times may apply.

15. Returns

This Shipping Policy does not replace our Returns Policy, Withdrawal Policy or Terms & Conditions.

For information about returns, refunds and withdrawal rights, please see:

[LINK TO RETURNS POLICY]
[LINK TO WITHDRAWAL POLICY]
[LINK TO TERMS & CONDITIONS]

For EU consumers, return-shipping costs during the 14-day withdrawal period may be borne by the customer if the seller has informed the customer about this before purchase.

16. Contact

For shipping questions, please contact:

Snobshop Customer Care
Email: [EMAIL ADDRESS]
Order number: Please include your order number when contacting us.