Snobshop

1. General Information

This Refund & Returns Policy applies to orders placed through [www.snobshop.co].

The online shop is operated by:

[LEGAL COMPANY NAME]
[ADDRESS]
[EMAIL ADDRESS]

This policy does not limit your statutory consumer rights.

2. Right of Withdrawal

If you are a consumer in the European Union, you generally have the right to withdraw from your online purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, received the goods.

To exercise your right of withdrawal, you must inform us by a clear statement, for example by email, that you wish to withdraw from the contract.

Please contact us at:

[EMAIL ADDRESS]

Your message should include:

• your name;

• your order number;

• the item(s) you wish to return;

• your email address used for the order.

You do not have to give a reason for withdrawal.

3. Return Deadline

After notifying us of your withdrawal, you must return the goods without undue delay and no later than 14 days from the day on which you informed us of your withdrawal.

Returns should be sent to:

[RETURN ADDRESS]

Please do not send returns before contacting us.

4. Condition of Returned Items

Returned items should be sent back in their original condition where possible.

Items must not show signs of use beyond what is necessary to check their nature, characteristics and functioning.

You may be liable for any loss in value if the item has been handled more than necessary.

5. Refunds

If you withdraw from the contract, we will refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day on which we receive your withdrawal notice.

We may withhold the refund until we have received the returned goods or until you have provided proof that you have sent back the goods, whichever occurs first.

Refunds will be issued using the same payment method used for the original transaction, unless expressly agreed otherwise.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

6. Return Shipping Costs

The customer is responsible for the direct cost of returning the goods unless we state otherwise.

If the item is faulty, damaged or incorrect, please contact us before returning it.

Under EU consumer rules, customers may bear the cost of return shipping during the withdrawal period if the seller has informed them of this before purchase.

7. Original Shipping Costs

If you withdraw from your order, we will refund the standard delivery cost paid for the original shipment.

If you selected a more expensive shipping method, such as express delivery, we are not required to refund the additional cost above the standard delivery option.

8. Non-Returnable Items

The right of withdrawal may not apply to certain items, including:

• personalized or custom-made products;

• sealed hygiene-sensitive products if unsealed after delivery;

• products that deteriorate quickly or have an expiry date;

• digital products, where legally applicable;

• gift cards or vouchers, where legally applicable.

This depends on the type of product and applicable law.

9. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible at:

[EMAIL ADDRESS]

Please include:

• your order number;

• a short description of the issue;

• photos of the item;

• photos of the packaging, if damaged.

If the item is defective or incorrect, your statutory rights apply. Depending on the case, we may offer replacement, repair, refund or another legal remedy.

10. Exchanges

We currently [do / do not] offer direct exchanges.

If exchanges are not available, you may return the item according to this policy and place a new order.

11. Sale Items

Sale items may be returned under the same statutory withdrawal rights unless an exception applies.

Promotional discounts or sale prices do not remove your legal consumer rights.

12. Refused or Unclaimed Packages

If a package is refused, not collected or returned to us because of incorrect or incomplete shipping information, we may deduct the original shipping cost and any additional return costs from the refund where legally permitted.

13. How to Start a Return

To start a return, contact us at:

[EMAIL ADDRESS]

Subject line:

Return Request — Order #[ORDER NUMBER]

Please wait for our return instructions before sending the item back.

Model Withdrawal Form

You may use the following form, but it is not required.

To:
[LEGAL COMPANY NAME]
[ADDRESS]
[EMAIL ADDRESS]

I/we hereby withdraw from the contract concluded by me/us for the purchase of the following goods:

Ordered on: [DATE]
Received on: [DATE]
Name of consumer: [NAME]
Address of consumer: [ADDRESS]
Order number: [ORDER NUMBER]
Signature: [only if sent on paper]
Date: [DATE]